Managing Family Information in MyChart

You can manage your family's health information through MyChart by requesting proxy access.
 

Family Access at a Glance

*Patient must have had an appointment with their provider in the past 400 days beginning May 1, 2023, or have an upcoming appointment in the next 180 days to message their provider in MyChart. Phone conversations are not considered appointments.

MyChart to MyChart Proxy Access – ADULT or MINOR Ages 12-17

A patient with an active MyChart account can grant proxy access to a caregiver/support person's MyChart account.

• The patient granting access must login to their MyChart account on the mobile app or on a computer at njhealth.org/mychart.
• Under Menu, select Sharing Hub.
• Answer, “Who do you want to share your health information with?” by selecting “a family member, close friend or caretaker.”
• Answer, “How do you want to share your health information with a family member, close friend or caretaker? By selecting “Give ongoing access to your MyChart account.”
• Select “Invite someone.”
• Fill out the fields to send someone an invitation to receive proxy access to your account.
• The person receiving access will be sent an email invitation. They will need to login to MyChart and accept the invitation as a proxy.

MyChart Proxy Request – ADULT to MINOR Age 17 and Younger

• Complete the Request for MyChart Proxy Access form.
• Submit completed MyChart Proxy Access form and copies of required supporting legal documentation (see list below) to the Health Information Management (Medical Records) Department on the main campus of National Jewish Health. You may deliver the form and supporting documentation in person, via fax or via postal mail.

Legal Documentation (Copies only)

If you are biological or adoptive parents please provide:

• Legible copy of Birth Certificate (reflecting parent’s name)

OR

• Patient Date of Birth and any two of the following relating to the patient:

Social Security Number
Account Number
Date of Service
Street Address
Insurance Carrier Name
Insurance Policy Number
Medical Record Number
Copy of Insurance Card

If you are a Legal Representative (foster parents, case worker, etc.) please provide:

• Copy of court order for guardianship

MyChart Proxy Request – ADULT to ADULT

• Complete the Request for MyChart Proxy Access form.
• Submit completed MyChart Proxy Access form and copies of required supporting legal documentation (see list below) to the Health Information Management (Medical Records) Department on the main campus of National Jewish Health. You may deliver the form and supporting documentation in person, via fax or via postal mail.

Legal Documentation (Copies only)

If you are a Legal Representative for the adult patient, please provide one of the following:

• Copy of court order establishing guardianship

OR

• Copy of power of attorney granting medical decision-making authority

Response Time

You can expect a response to your request for MyChart proxy access within 2 weeks of receipt by the Health Information Management Department.

Questions

Call Health Information Management at 303.398.1580.