Section 504/1557/ADA Grievance Procedure

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National Jewish Health does not discriminate on the basis of disability, race, color, national origin, sex, age, gender identity or socioeconomic status in admission, access to treatment or programming.  National Jewish Health has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 504 of the Rehabilitation Act, of 1973, the Americans with Disabilities Act, of 1990 and Section 1557 of the Affordable Care Act.  The Law and Regulations may be examined in the Patient Advocate department by the Section 504/ADA/1557 Patient Coordinator at 303.398.1076 who has been designated to coordinate the efforts of National Jewish Health to comply with Section 504/ADA/1557.

 

Procedure:

  • Grievances must be submitted to the Section 504/ADA/1557 Coordinator within 60 days of the alleged discriminatory action.

  • A complaint can be in writing, verbal and given by a legal representative on behalf of the patient or companion.  The complaint must contain the name and address of the person filing it.  The complaint must state the problem or action alleged to be discriminatory and the remedy or relief sought.

  • The Section 504/ADA/1557 Coordinator (or her/his designee) shall conduct an investigation of the complaint.  This investigation may be informal, but it must be thorough, affording all interested persons an opportunity to submit evidence relevant to the complaint. The Section 504/ADA/1557 Coordinator will maintain the files and records of National Jewish Health relating to such grievances.

  • The Section 504/ADA/1557 Coordinator will issue a written decision on the grievance no later than 30 days after report of the filing.

  • The person filing the grievance may appeal the decision of the Section 504/ADA/1557 Coordinator by writing to the Director of Quality Improvement and Safety, Chief Medical Officer, EVP or the Chief Operating Officer, within 15 days of receiving the Section 504/1557/ADA Coordinator’s decision. The Director of Quality Improvement and Safety, Chief Medical Officer, EVP or Chief Operating Officer shall issue a written decision in response to the appeal no later than 30 days after its filing.

  • The availability and use of this grievance procedure does not prevent a person from filing a complaint of discrimination on the basis of disability with the U. S. Department of Health and Human Services, Office for Civil Rights.

U.S. Department of Health and Human Services
Office of Civil Rights
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Toll-free: 800.368.1019
TDD toll-free: 800.537.7697
Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html

 
National Jewish Health will make appropriate arrangements to ensure that individuals with disabilities and individuals with limited English proficiency are provided auxiliary aids and services or language assistance services, respectively, if needed to participate in this grievance process. Such arrangements may include, but are not limited to, providing qualified Interpreters or assuring a barrier-free location for the proceedings.

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